The reason you may be receiving the message “invalid credentials” is because your computer is remembering old or different passwords/usernames from other sites even if the correct password/username is typed.
Try clearing your cache, using an incognito browser, using a different browser/computer or clearing your browser history.
Visit the DORMS Guide by clicking here for more information about using DORMS and troubleshooting technical issues like this one.
If you still need assistance, submit a request to the Disney Programs team by clicking here.