I am having issues with a laundry machine. Who do I contact?

Walt Disney World Resort (in Florida)

Vista Way, Chatham Square, and Patterson Court: There are three ways to report a machine. (1) Report the issue directly with the CSC-Serviceworks (MacGray) laundry company by calling 1-877-264-6622. You will need to provide the machine ID indicator (see example below), which is located on a sticker on the machine. (2) Download the CSC ServiceWorks Service App on your phone and scan the bar code on the machine. (3) Visit the Disney Service Center with the machine information and building location and they will report the machine on your behalf. 

The Commons: Please contact your Disney Service Center to report a machine and a member of maintenance will be happy to assist.

Disneyland Resort (in California)

For all requests regarding apartment maintenance, please submit a maintenance request through DORMS. Maintenance requests can be found under the survey section of DORMS. 

If you have a maintenance emergency (ex: flooding, your refrigerator is not running, etc.) please contact the Programs Office or our security partners immediately.