How do I clear my browser's cache and cookies?

If you're ever having technical issues, we might suggest for you to clear your browser's cache and cookies. These are the files that help web pages you visit often load faster and remember your log in information. Sometimes, these files get out of alignment and conflict with other websites, which may necessitate clearing them out and starting fresh.

It's important to note that clearing your browser's cache and cookies may cause your browser to forget your saved log in information until the next time you visit a site and ask it to remember you again.

Since different browsers have different ways of navigating their settings, we've included a few common browsers below, along with steps on how to clear your cache and cookies in each of them. 

Chrome for Android

1. Open the Chrome menu and select "History"
2. Select "Clear Browsing Data" and select "All Time" for the time range option
3. Check the options for "Cookies and Site Data" and "Cached Images and Files"
4. Select "Clear Data"
5. Close all open browser windows and close the app, and then re-open Chrome

Safari for iOS

1. Open the Settings app
2. Select "Safari" and "Clear History and Website Data"
3. Close all open browsers windows and fully close the app, and then re-open Safari

Safari on Mac

1. With your browser open, click "Safari" from the menu bar
2. Select "Clear History" and choose "All Time" from the time range option
3. Close all open browsers completely and re-open

Chrome (Desktop)

1. In the URL bar, enter the following: chrome://settings/clearBrowserData
2. At the top of the window that opens, click "Advanced"
3. Select the following options:
   1. Browsing history
   2. Download history
   3. Cookies and other site data
   4. Cached images and files
4. From the time range drop-down menu, select "All time"
5. Click "Clear Data"
6. Close all open browsers completely and re-open

Firefox

1. From the "Privacy and Security" menu, select "Clear Data"
2. Check the "Cookies and Site Data" box from the pop-up window.
3. Select "Clear" and confirm
4. Close all open browsers completely and re-open

Microsoft Edge

1. In the top right of the window, click the three horizontal dots
2. Click the History icon (clock) and select the Trash icon
3. Select "All Time" for the time range option and have the following options:
   1. Browsing history
   2. Download history
   3. Cookies and other site data
   4. Cached images and files 
4. Click "Clear now"
5. Close all open browsers completely and then re-open