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How do I clear my browser's cache and cookies?

If you're ever having technical issues we might suggest for you to clear your browser's cache and cookies. These are the files that help web pages you visit often load faster and remember your log in information. Sometimes these files get corrupted or don't play nice with other websites, which may necessitate clearing them out and starting fresh.

It's important to note that clearing your browser's cache and cookies may cause your browser to forget your saved log in information until the next time you visit a site and ask it to remember you again.

Since different browsers have different ways of navigating their settings, we've included a few common browsers below, along with steps on how to clear your cache and cookies in each of them. 

Chrome for Android

  1. Open the Chrome menu and tap "Settings"
  2. Tap "Advanced - Privacy"
  3. In the drop-down menu for time range, select "All Time"
  4. Check the options for "Cookies and Site Data" and "Cached Images and Files"
  5. Tap "Clear Data"
  6. Close all open browser windows and close the app, and then re-open Chrome

 

Safari for iOS

  1. Open the Settings app
  2. Tap "Safari"
  3. Tap "Clear History and Website Data"
  4. Close all open browsers windows and fully close the app, and then re-open Safari

 

Safari on Mac

  1. With your browser open, click "Safari" in the upper left hand side of the screen
  2. In the menu that appears, click "Preferences"
  3. In the new window, click the "Privacy" tab
  4. Click the button "Remove All Website Data"
  5. Click "Remove Now" in the pop up that appears
  6. Close all open browsers completely and re-open

 

Chrome (Desktop)

  1. In the URL bar, enter the following: chrome://settings/clearBrowserData
  2. At the top of the window that opens, click "Advanced"
  3. Select the following options:
    1. Browsing history
    2. Download history
    3. Cookies and other site data
    4. Cached images and files
  4. From the time range drop-down menu, select "All time"
  5. Click "Clear Data"
  6. Close all open browsers completely and re-open

 

Firefox

  1. From the "History" menu, select "Clear Recent History" (if this is hidden, press "Alt" on your keyboard to make the option visible)
  2. In the drop-down menu for "time range to clear" select "Everything"
  3. Next to "details", click the down arrow and select all items
  4. Click "Clear Now"
  5. Close all open browsers completely and re-open

 

Microsoft Edge

  1. In the top right of the window, click the three horizontal dots
  2. Click the History icon (clock)
  3. Click the three horizontal dots
  4. Click "Clear browsing data"
  5. Select "Browsing history", "Cookies and saved website data", and Cached data and files" 
  6. Click "Clear now"
  7. Close all open browsers completely and then re-open