Housing

Maintenance

• I am having difficulties accessing the Wi-Fi.
• I am having issues with a laundry machine. Who do I contact?
• There are pests inside my apartment. Can you help?

Amenities

• What are the pool and recreational hours and rules?
• What are the hours of operation for the fitness centers?
• What are the hours of operation for the computer labs?
• Where can I wash my car?
• Can I borrow cleaning supplies or recreational items inside company-sponsored housing?

Mail and Deliveries

• How can I have food delivered to my apartment?
• How can I ship items to housing?
• Where can I pick up mail or letters that are delivered to my mailbox?
• Can I have flowers sent to me?
• Where can I mail letters, packages, or purchase stamps?

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Housing Policy FAQs

• What items are allowed and not allowed in Disney Housing?
• Where are the smoking areas on housing property?
• What is the visitor policy in company-sponsored housing?
• What temperature should our air conditioning be set to?
• I am 21 or older; am I allowed to drink alcohol on-property?

Housing Experience

• What should I do to prepare for my upcoming apartment inspection?
• How do I pay my housing costs?
• My roommates and I are having some challenges.
• I would like to request to move apartments.
• I have been asked to consolidate. What does this mean?

Property Information/Tips

• Where can I locate phone numbers for Disney Internships and Programs?
• Where are the closest banks, libraries, and religious locations to Disney Housing?
• Do you have tips for personal safety?
• What is important to remember concerning fire safety?
• What should I know about pedestrian and traffic safety?

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Furnishing

• Am I allowed to bring extra furniture with me on my program?
• Am I allowed to hang decorations in my apartment?

Lost and Found

• I lost my Program ID/Proxy Card. How can I get a replacement?
• I lost something at the apartments or on a bus. Where can I find it?
• I lost my mailbox key. How do I replace it?
• I lost my apartment key. How do I replace it?

Living Experience

• I am having some personal challenges. Is there an employee assistance program or a counselor I can speak with?
• I need more information about Disney Housing community codes
• What if I need assistance jumping my vehicle or need to tow my car?
• Can I request housing verification for a rental or residential application?

Vehicle Information

• I am bringing a different vehicle than the one I registered during DORMS registration.
• I am planning to bring a vehicle for my program.

Transportation

• Are ride-share services such as Uber and Lyft allowed on property?