Login Error

• What do I do if I get an “invalid credentials” error when logging into DORMS?
• How Do I Clear My Browser's Cache and Cookies?
• What do I do if I get the “Message 103” error message when logging into DORMS?
• What do I do if I get the “Message 115” error message when logging into DORMS?

Account Locked/Deactivated

• What do I do if my DORMS account has been locked, disabled or deactivated?
• How do I recover/find out my DORMS username?
• What do I do if I forgot or do not know my DORMS password?

Not Receiving Emails

• Why am I not receiving emails from DORMS and how do I fix it?

Program Acceptance

• Why am I unable to pay my Program fees after I have accepted?

Registration

• Why can’t I see the DORMS registration button?
• How do I fix my birthday in DORMS?
• DORMS Registration: I Cannot Find My College/University
• Why can't I enter my phone number in DORMS?
• I Need to Update or Add a Vehicle in DORMS